Company Overview
It is a results-focused digital marketing agency that helps service-based businesses scale by building reliable lead-generation systems, client-ready funnels, and marketing automation. The team combines operational rigor with a client-first approach, using modern tools and documented processes to deliver consistent outcomes. The culture values clear communication, ownership, and continuous improvement — you'll find a collaborative environment where pragmatic problem-solving and organized execution matter.
Mission
We're looking for an Account Manager who will own day-to-day client relationships and keep operations running smoothly. You'll be the main point of contact for clients, run onboarding and offboarding, manage documents and internal tasks, set up and maintain GoHighLevel accounts, and build SOPs for new initiatives. If you enjoy being organized, communicating clearly, and proactively improving systems, you'll feel right at home. You'll work closely with internal teams to make sure clients get timely updates, clean documentation, and predictable results.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.
- Manage daily account activities for a portfolio of clients, ensuring requests and tasks are completed on time.
- Serve as primary client point of contact: respond to questions, provide status updates, and manage expectations.
- Organize and maintain client documentation and assets in Google Workspace (Drive, Docs, Sheets).
- Run client-facing meetings: prepare agendas, capture notes, assign follow-ups, and track action items.
- Lead client onboarding: gather requirements, set timelines, and configure initial accounts.
- Lead client offboarding: ensure assets, logins, and documentation are handed off cleanly.
- Set up and configure GoHighLevel (GHL) accounts, including basic pipelines, automations, and user access.
- Build clear, usable SOPs for new initiatives and internal processes to ensure repeatability.
- Coordinate work and tasks using ClickUp; keep task lists updated and prioritized.
- Communicate internally via Slack to escalate issues, share updates, and coordinate deliverables.
- Proactively identify potential client issues and propose solutions to improve processes or results.
- Ensure handoffs between onboarding, implementation, and account teams are smooth and documented.
- Track and follow up on outstanding client requests and deliverables to closure.
Qualifications
- Years of Experience: 2+ years in client-facing account or project management (agency experience preferred)
- Experience: technical skills (Go High Level, Make.com, AI tools) a bonus but not required
- Softwares: GoHighLevel, Slack, ClickUp, Google Workspace
- Industry Knowledge Required: Digital marketing and marketing automation (agency experience preferred)
- Industry Bonus: Fitness industry experience or personal fitness background preferred (client base is gym owners) — helps with relatability and faster learning
- Specific Gender: No preference
Skills & Competencies
- Strong verbal and written communication skills; comfortable in client-facing meetings
- Exceptional organizational skills and attention to detail
- Proactive, forward-thinking mindset with problem-solving orientation
- Ability to create clear SOPs and documentation
- Comfortable working with marketing/CRM tools and translating technical items for clients
- Time management and task-prioritization skills to manage multiple accounts simultaneously
- Collaborative team player who follows through on commitments
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended)
- Noise-cancelling headset and a quiet, professional workspace
- Access to and working familiarity with GoHighLevel (GHL), ClickUp, Slack, and Google Workspace
- Ability to securely manage client credentials and share files via cloud storage
Position Description
- Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time
- Flexibility: Occasional availability until 4:00 AM Beirut Time to accommodate West Coast clients when required.
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Time Off: Lebanese national holidays, up to 14 days per year, are permitted with prior approval and partner coordination, provided responsibilities are properly managed.
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary Range: $1,500 - $2,000
- Salary-based position; no hourly overtime compensation, focus on task completion rather than strict hours