Account Success Manager
🌏 Remote - 4:00 PM – 1:00 AM Beirut Time
💰 $1,500 – $2,000 USD/month
Company Overview
It is a growth-focused digital marketing agency based in Clearwater, Florida, serving home service contractors including roofing, HVAC, plumbing, garage door, electrical, and concrete coatings companies. We deliver SEO, Google Ads, Local Service Ads, Meta advertising, custom websites, and Google Business Profile management to local service businesses that depend on a steady flow of leads.
Mission
The Account Success Manager is the primary point of contact for our clients after the sale. Once a new client signs on, you own the relationship. Your job is to keep clients informed, confident, and growing with us. You are the person clients call, the voice that walks them through their results each month, and the bridge between the client and our fulfillment team.
This is a client-facing role for someone who is confident, organized, and proactive. Business owners can tell when the person on the other end of the call knows what they are doing. You bring steady, assured communication to every interaction, navigate tough conversations without getting rattled, and build the kind of trust that makes clients confident their marketing is in good hands.
Key Responsibilities
- Own a portfolio of client accounts from onboarding through the life of the relationship
- Lead client onboarding: gather assets, set expectations, and coordinate kickoff with the fulfillment team
- Run monthly performance reviews with each client, translating campaign data into clear takeaways
- Respond to client questions and requests promptly and keep clients updated on work in progress
- Monitor account health, identify at-risk clients early, and take action to retain them
- Navigate difficult situations with composure: slow months, missed expectations, or frustrated clients, and turn them into renewed confidence in the plan
- Build client confidence at every touchpoint by communicating clearly, following through on commitments, and always knowing where their account stands
- Upsell clients on new services once we have hit their goals: when a campaign delivers, recognize the moment and present the next service that makes sense for their growth
- Coordinate with internal specialists (SEO, ads, web) to make sure deliverables stay on schedule
- Maintain accurate account records, notes, and next steps in our systems
- Collect testimonials, reviews, and referrals from happy clients
What success looks like
- Clients renew month after month because they understand the value they are getting
- Client questions get answered the same day, if not within the hour
- Every client has a clear record of what was delivered and what is coming next
- Account expansion happens at the right time: clients say yes to new services because you waited until results earned the ask
Requirements
- 2+ years in account management, customer success, or client services at a marketing or advertising agency (agency experience required)
- Excellent written and verbal communication skills; confident and composed on video calls with business owners
- Proven ability to handle hard conversations, de-escalate concerns, and keep client relationships steady under pressure
- Ability to read and explain marketing metrics such as leads, calls, rankings, and ad performance
- Highly organized with strong follow-through; nothing falls through the cracks
- Self-directed and reliable in a fully remote environment
- Comfortable learning and working inside CRM and project management software
Nice to have
- Experience working with home service or trades businesses
- Familiarity with local SEO, Google Ads, or Meta advertising
- Experience with upselling or expansion revenue in an account management role
Position Description
- Working Hours: 4:00 PM – 1:00 AM Beirut Time. Must be flexible for extended effort during scaling phases.
- Working Days: 5 days a week (Monday through Friday)
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): Approved time off on Lebanese national holidays (~14 days/year). 2 weeks' advance notice required for planned absences.
- Salary Range: $1,500 – $2,000