Company Overview
The company is a multi-location medical practice serving patients across the greater Chicago area. It focuses on helping people recover from personal injury accidents, workplace injuries, and chronic pain conditions through coordinated, patient-centered care. With a team-based approach and technology-enabled operations, it provides supportive, timely access to care that meets patients where they are—whether in person or through telehealth.
You’ll find a culture that values empathy, clear communication, and doing what’s best for the patient—especially when they are in pain and need guidance. The team is collaborative, fast-paced, and dedicated to delivering consistent, high-quality experiences for a diverse patient community, including many Arabic-speaking patients who rely on accessible, attentive support.
Mission
We’re looking for bilingual Virtual Assistants (English/Arabic) who are ready to make a meaningful impact every day. In this role, you’ll be the first point of contact for many patients, handling scheduling and rescheduling, confirming appointments, and answering questions. You’ll help Arabic-speaking patients navigate their care journey and provide real-time interpretation during medical encounters to ensure nothing is lost in translation.
Your day-to-day will blend patient communication, administrative coordination, and live interpretation. If you enjoy supporting patients with empathy, staying calm under pressure, and working across multiple tools while keeping details organized—you’ll feel right at home.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence. You’ll help patients feel seen, heard, and supported—especially those who prefer to communicate in Arabic.
- Schedule new appointments, handle rescheduling requests, and send appointment confirmations
- Answer inbound calls and messages, addressing patient questions and guiding Arabic-speaking patients through next steps
- Provide real-time English/Arabic interpretation during medical encounters or telehealth sessions when needed
- Perform instant, accurate translation between English and Arabic for both spoken and written communications
- Document patient interactions and updates accurately in the EMR/EHR
- Coordinate follow-ups and reminders to reduce no-shows and keep patients on track with their care plans
- Triage patient needs and escalate urgent issues to the appropriate clinical staff
- Support telehealth setup and basic troubleshooting for patients
- Work across multiple tools simultaneously (EMR/EHR, VoIP phones, Google Workspace/MS Office, encrypted chat)
- Maintain professionalism, empathy, and confidentiality with every interaction, especially with patients experiencing acute pain
Qualifications
- Years of Experience: 1–2 years (clinic scheduling or telehealth support)
- CRM Tool: Not required
- Softwares: EMR/EHR, VoIP phones, Google Workspace or MS Office, encrypted chat
- Industry Knowledge Required: Healthcare administration and patient scheduling within pain management, personal injury, or workplace injury settings
- Specific Gender: No preference
Skills & Competencies
- Native/bilingual fluency in English and Arabic; confident live interpretation skills
- Excellent communication, active listening, and cultural sensitivity
- High emotional intelligence; calm and patient demeanor under pressure
- Strong attention to detail and follow-through
- Ability to multitask across multiple systems while maintaining accuracy
- Problem-solving, time management, and reliable ownership of tasks
- Discretion and professionalism when handling confidential medical information
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended)
- Noise-cancelling headset and a quiet, professional workspace
- Ability to use EMR/EHR, VoIP phone systems, Google Workspace or MS Office, and encrypted chat tools
Position Description
- Working Hours: 8 hours, from 5:00 PM till 1:00 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary: $1,200/month