Client Success Manager
- Working Hours: 9 hours, from 4:00 PM till 1:00 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- Salary Range: 3,000 - 4,000$ Per Month
Company Overview
The company is a specialized partner in the real estate space, helping agents, teams, and investors grow through performance-driven marketing, streamlined operations, and appointment-setting systems. It blends paid media, CRM automation, and Inside Sales Agent (ISA) support to generate qualified conversations and deliver live transfers and booked appointments that fuel predictable pipelines.
The culture is fast-paced, data-driven, and ownership-oriented. You’ll join a remote-first team that values clear communication, high standards, and moving quickly from idea to execution. If you’re energized by delivering results and improving systems week over week, you’ll feel right at home here.
Mission
We’re looking for an A-player in CLIENT SUCCESS / OPERATIONS who can own the client experience end-to-end—from onboarding to go-live within 72 hours, through ongoing communication, quality control, and ISA performance. You’ll be the connective tissue between clients, media buyers, and the ISA team, ensuring nothing falls through the cracks and every account hits its KPIs.
Day-to-day, you’ll run onboarding calls, manage projects and timelines, lead daily ISA standups, audit calls and live transfers, and turn client feedback into clear action items for the media buyer and fulfillment teams. If you thrive in a high-account-volume environment, love building accountable teams, and enjoy making complex operations feel simple for clients—you’ll feel right at home.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.
- Lead client onboarding calls and set clear expectations, timelines, and success metrics
- Project manage onboarding to ensure every client is live within 72 hours
- Own all client communication and relationship management across accounts
- Collect and report client feedback to the media buyer with clear, actionable next steps
- Run daily ISA standups to align priorities, share updates, and remove blockers
- Manage ISAs day-to-day, including scheduling, workload balancing, and performance check-ins
- Track ISA KPIs (contact rate, qualification rate, live transfers, bookings, show rates) and drive accountability
- Conduct live transfer quality control and call auditing to ensure compliance and consistency
- Implement coaching plans and ongoing training for ISAs based on QA findings
- Lead ISA hiring, interviewing, onboarding, and, when necessary, terminations
- Maintain and optimize workflows in ClickUp for onboarding, fulfillment, and client requests
- Keep CRM/GHL pipelines and automations clean, accurate, and up to date
- Prepare weekly client-facing updates and internal performance reports
- Identify operational bottlenecks across onboarding, media, and ISA workflows; propose and implement fixes
- Coordinate cross-functionally with media buyers to align campaigns with ISA feedback and call insights
- Uphold SLAs and ensure no task or client request falls through the cracks
- Document and refine SOPs, QA rubrics, and escalation paths for continuous improvement
Qualifications
- Years of Experience: 3–5+ years in client success/operations within a marketing agency and/or call center/ISA environment
- CRM Tool: GoHighLevel (GHL) or similar CRMs
- Softwares: Slack, ClickUp, GoHighLevel (GHL), QA/call auditing tools, spreadsheets (Google Sheets/Excel), AI tools
- Industry Knowledge Required: Real estate lead generation/appointment setting, agency operations, and call center/ISA management
- Specific Gender: No preference
Skills & Competencies
- Exceptional client communication and relationship management
- Strong project management and organization—nothing falls through the cracks
- KPI-driven mindset with the ability to analyze data and drive performance
- Quality control and call auditing expertise for live transfers and appointments
- Team leadership: hiring, training, coaching, and holding people accountable (20–50 agents or client accounts)
- Problem-solving and operational rigor; proactive and detail-oriented
- Proficiency with GHL, ClickUp, Slack, and AI tools to streamline workflows
- Extreme ownership and bias for action in a fast-paced environment
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended)
- Noise-cancelling headset and a quiet, professional workspace
- Ability to run onboarding calls and daily standups via Zoom or similar
- Familiarity with VoIP/dialer systems and call recording/QA tools
Position Description
- Working Hours: 9 hours, from 4:00 PM till 1:00 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary Range: 3,000 - 4,000$ Per Month