CX / Sales / Product Ninja

Company Overview

Our client is a growing e-commerce business operating multiple consumer brands, including a premium, high-ticket product line. Because customers often need guidance before purchasing, the company is looking for a customer-focused CX / Sales / Product Specialist to help interested buyers confidently move toward a purchase.

Mission

Provide fast, knowledgeable and helpful support to customers who have already demonstrated purchase intent. The goal is to remove buying friction, answer product questions, follow up on opportunities and convert qualified customers while maintaining an excellent customer experience.

Responsibilities

• Respond quickly to inbound inquiries via phone, SMS and email.
• Conduct customer consultations, including video calls when needed.
• Follow up with high-intent customers and abandoned carts.
• Identify purchase barriers, handle objections and confidently ask for the sale.
• Guide customers through the full buying process.
• Develop strong knowledge of the product catalog, including specifications, comparisons, installation and shipping.
• Provide accurate product recommendations based on customer needs.
• Maintain organized CRM records and consistent follow-up.
• Use documentation, tools and AI to find answers independently and escalate when necessary.
• Work toward measurable targets including response time, calls, conversions and closed sales.
• Provide a helpful, consultative experience rather than using high-pressure sales tactics.

Requirements

• 2+ years of experience in sales, customer service, customer success, inside sales or a similar customer-facing role.
• Excellent spoken and written English with clear pronunciation.
• Strong communication, relationship-building and conversational skills.
• Confident communicating via phone, SMS, email and video.
• Comfortable with follow-up, objection handling and closing.
• Strong organizational and follow-up skills.
• Customer-first attitude with a commercial mindset.
• Resourceful and self-sufficient with strong problem-solving skills.
• Ability to quickly learn and explain a technical/product-based catalog.
• Comfortable working with sales targets and performance metrics.
• Reliable internet, own laptop and professional-quality camera setup.
• English/French bilingualism is a significant asset.
• E-commerce, Shopify, CRM or high-ticket sales experience is a plus.

What Success Looks Like

The ideal candidate is customer-first, personable, resourceful and commercially driven. They respond quickly, take ownership, become highly knowledgeable about the products, follow up consistently and help qualified customers confidently move from interest to purchase.

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and a quiet, professional workspace
• Ability to make/receive calls and SMS via VoIP tools
• Access to email and customer support/CRM systems

Position Description

• Working Hours: 8/9 hours, from 7 PM till 3/4 AM Beirut Time
• Future coverage may expand to 9 AM–9 PM EST - 4 PM- 4AM , 7 days/week as the team grows.
• Full-time | 40 hours/week
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• PTO (Paid Time Off): TBC
• Salary Range: $1,500/month take-home base + commission
• Additional performance incentives may be available.
• Strong performers can target approximately $3,000/month total earnings, depending on sales performance.
• Exact commission structure to be finalized with the client.