Executive Assistant
Company Overview
We are a dynamic and rapidly growing Done-For-You (DFY) marketing and sales agency serving home service providers across the UK. Our clients include roof cleaners, kitchen sprayers, and uPVC spray coaters.
Our mission is to empower 1,000 home improvement companies to scale profitably, enjoy the growth process, and avoid becoming overwhelmed by day-to-day operations. We manage our clients' full end-to-end marketing and sales systems at a high level, allowing them to focus on delivering exceptional service to their own customers.
We operate with a strong culture of growth, ownership, and high performance, and we are building a team of A-players who want to scale alongside us.
The Mission of the Role
The Executive Assistant will act as the organisational and communication hub of the company, ensuring seamless operations and exceptional client experiences.
You will be the CEO of your role — driving efficiency, anticipating needs, solving problems proactively, and enabling the directors to focus on strategic growth and high-level execution.
This role is focused more on personality, ownership, and growth mindset than years of experience. We are looking for someone who wants to grow with the company long-term and step into leadership in the future.
Your support will directly impact operational performance, client satisfaction, and company scalability.
Key Responsibilities
As an Executive Assistant, you will be at the heart of our daily operations. Your responsibilities will be diverse and will require a high degree of organisation and proactivity. As the company grows, this role will and your responsibilities will mold to support our Directors. Initially you will be expected to manage:
B2C Lead Management
- Handle all inbound lead conversations via WhatsApp, SMS, and email using Go High Level.
- Follow existing SOPs strictly when responding to client and lead messages.
- Request property details and coordinate with clients for pricing.
- Manage communication flow and send quotations.
- Conduct structured and consistent follow-ups.
- Maintain a lead response time of under 10 minutes.
Client Onboarding
- Seamlessly onboard new DFY clients.
- Set up accounts in Go High Level.
- Publish automations and connect social media accounts.
- Configure WhatsApp/SMS communication systems.
- Ensure full activation within 7 days.
Client Communication
- Serve as a primary point of contact for clients.
- Acknowledge and respond to all client messages on the same day.
- Take initiative to support operations when Freddie and Callum are busy without waiting to be asked.
- Facilitate timely pricing and job coordination.
Data Management & Reporting
- Update individual client performance dashboards weekly (Google Sheets).
- Present key metrics and insights clearly and accurately.
- Monitor performance and flag potential issues proactively.
Content Coordination
- Assist in editing B2B content for Instagram and YouTube.
- Manage content planner and scheduling.
- Maintain consistent online presence.
Administrative Support
- Organize monthly client catch-up calls.
- Coordinate meeting schedules.
- Document and celebrate client wins internally.
- Support directors with ongoing operational needs as the company scales.
Success Metrics & KPIs
Performance in this role will be measured by:
- Lead Response Time: Under 10 minutes
- Lead-to-Job Conversion Rate: Over 10%
- Time to Full Client Activation: Under 7 days
- Monthly Client Churn: Under 10% (Target: Under 5%)
Qualifications
The Ideal Candidate (A Player Profile)
We are looking for someone who embodies:
- Detail-Oriented
- Exceptional Communicator
- Proactive & Forward-Thinking
- Tech-Savvy & Coachable
Most importantly, we are looking for personality, initiative, and ambition over extensive experience.
This role has clear future growth potential, including promotion into a leadership role where you will eventually manage a team.
You are competent with or able to quickly learn systems including:
- Go High Level (familiarity required)
- Slack
- Google Suite
Our Culture
we are a culture of Growth, Stewardship & High Achievement. We are a team of high-performers who hold ourselves and each other to the highest standards. We believe in extreme ownership, outside-the-box thinking, and leveling up daily. We are looking for someone who is not just looking for a job, but is looking to be part of a fast-growing, impactful team.
Our core values are:
- Partner Results Come First
- Extreme Ownership
- Outside-The-Box Thinking
- Proactive Problem Solving
- Level Up Daily
- Enjoy The Journey
We are building a fast-growing, impactful team that values performance, ownership, and continuous improvement.
This Role Is Not For You If
- You are disorganised and struggle to manage multiple priorities.
- You rely on constant direction instead of taking initiative.
- You lack strong communication skills.
- You blame external circumstances for lack of results.
- You are not committed to personal and professional development.
- You do not thrive in high-accountability environments.
Reporting Structure
You will work closely with both directors and report to them equally. As the company grows, your responsibilities will evolve to support scaling operations and strategic initiatives.
Position Description
- Time
- You will have to work 8 Hours per day from 12pm till 8pm Leb time
- You will also be expected to complete your tasks (see above) 5 days a week.
- Your days off will be on Saturday and Sunday
Altogether this is a Full Time.
-Lebanese national holidays paid off
- This position is remote. So you will have the freedom to work from anywhere
- Compensation: $1,300