Inside Sales / Project Management Coordinator
Working Hours: 9 hours, from 7 PM till 4 AM Beirut Time / Remote
Salary Range: $1,000 + $50 commission per sale
Company Overview
Our company provides residential and commercial roofing and exterior renovation services, including roof replacements, repairs, inspections, and solar removal and reinstallation. The team balances craftsmanship with customer-focused service, working on everything from routine repairs to larger renovation and solar-related projects. The culture values hands-on collaboration, clear communication, and doing the job right for homeowners and commercial clients.
Mission
We're hiring an Inside Sales / Project Management Coordinator to be the glue between sales, operations, and customers. In this hybrid role, you'll send proposals and contracts, follow up on leads, answer questions, and help close sales — then shift into managing active projects by coordinating schedules, communicating timelines, and keeping job files organized from contract to closeout. This role is approximately 80-90% inside sales follow-up, requiring a tenacious "shark" and hustler mentality to close deals, with the remaining time split between project management and call center duties. When projects are quiet, you'll support our call center by making outbound calls and booking inspection appointments. If you enjoy being organized, talking with customers, and working across sales and operations to keep things moving smoothly — you'll feel right at home.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.
Inside Sales:
- Send proposals, estimates, contracts, and scopes of work to prospective customers.
- Follow up on leads via phone, text, and email to close deals.
- Answer customer questions and provide updates on proposals and project status.
- Track lead status and maintain accurate customer data and notes inside JobNimbus CRM.
- Assist with closing sales and collecting signed agreements.
Project Management:
- Assist in coordinating roofing and construction projects.
- Schedule jobs and communicate timelines with customers.
- Coordinate and communicate directly with outside sales representatives, field crews, suppliers, subcontractors, and contractors.
- Conduct digital roof measurements using specialized company tools (full training provided).
- Monitor project progress and ensure milestones and deadlines are met.
- Maintain organized job files, permit tracking, and project closeout documentation.
- Help resolve customer concerns and communicate updates in a timely manner.
Call Center / Appointment Setting:
- Make outbound calls to homeowners and prospective customers for lead follow-up.
- Follow up on marketing leads and inquiries and re-engage older leads and past customers.
- Schedule and confirm roof inspections and estimate appointments for outside sales representatives.
- Help maintain scheduling calendars and confirm upcoming appointments.
General Administrative Duties:
- Assist with general administrative tasks, data entry, and supporting daily operations.
- Handle multiple priorities and multitask across sales, project management, and scheduling while maintaining strict attention to detail.
- Support team members as needed to ensure efficient daily operations.
Qualifications
- Years of Experience: 1-2 years (A strong sales background and closing mentality is required; construction, roofing, or project management experience is a strong plus).
- CRM Tool: Preferred experience with JobNimbus or similar platforms like GoHighLevel or Salesforce (willing to train if the candidate is strong in sales).
- Softwares: Microsoft Office, Google Workspace, and email platforms.
- Industry Knowledge Required: Residential and commercial roofing, construction, solar removal/reinstallation, exterior renovation.
- Specific Gender: Male Preferred.
Skills & Competencies
- Strong verbal and written communication skills and customer service orientation
- Excellent organization, time management, and attention to detail
- Comfortable making outbound phone calls and handling multiple conversations
- Ability to manage multiple priorities and switch between sales and project tasks
- Proactive mindset with the ability to work independently and as part of a team
- Problem-solving, follow-through, and teamwork mindset
- Professional phone presence and appointment-scheduling ability
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended)
- Noise-cancelling headset and a quiet, professional workspace
- Reliable phone or mobile service for outbound calling and texting
- Access to Microsoft Office and Google Workspace apps
Position Description
- Working Hours: 9 hours, from 7 PM till 4 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary Range: $1,000 + $50 commission per sale