Operations & Client Success Manager

Remote - Schedule: 11 AM till 8 PM Beirut Time - Salary Range: $2000- $2300

Company Overview

It is a fast-growing performance marketing agency focused on delivering predictable and profitable customer acquisition systems for service-based businesses. The company specializes in building scalable marketing and operational systems that replace guesswork with structured, measurable growth frameworks. The culture is high-performance, execution-driven, and process-oriented, with a strong emphasis on accountability, efficiency, and continuous improvement across all departments.

Mission

We are looking for a highly organized and tech-savvy Operations & Client Success Manager to serve as the operational backbone of the business. This role is responsible for ensuring smooth execution across internal teams, client onboarding, project delivery, and overall operational efficiency.

You will act as the central hub between clients, leadership, and internal teams — making sure projects are properly mapped, executed, and tracked from start to finish. You will also support client onboarding and ensure a seamless experience for new accounts.

This is a high-ownership role requiring strong leadership, process thinking, and the ability to manage multiple moving parts simultaneously in a fast-paced agency environment.

Key Responsibilities

Your daily tasks will vary, giving you the opportunity to build systems, manage teams, and drive operational excellence across the organization.

Automation & Systems Optimization

• Build and implement automations using Make.com to streamline internal workflows
• Create and maintain Google Sheets dashboards for real-time performance tracking
• Manage and optimize ClickUp for project execution and cross-team collaboration
• Develop clear workflow documentation and process maps using Miro

Project Execution & Client Onboarding

• Lead end-to-end project coordination, mapping initiatives from A to Z with clear workflows
• Oversee client onboarding processes, ensuring smooth setup and execution for new accounts
• Coordinate deliverables across internal teams and external stakeholders
• Ensure all tasks, deadlines, and dependencies are properly tracked and executed

Team & Leadership Management

• Conduct 1-on-1 meetings with core team members to track performance and provide guidance
• Run daily alignment or morning meetings to set priorities and OKRs
• Manage freelancers, contractors, and external vendors globally
• Monitor team morale, engagement, and operational efficiency
• Support leadership in identifying hiring, promotion, or restructuring needs

KPI & Performance

• Monitoring Track and manage key KPI dashboards across departments
• Identify performance gaps and propose corrective action plans
• Present operational insights and recommendations to leadership
• Ensure alignment between KPIs, execution, and business objectives

Client Success & Communication

• Support client communication during onboarding and early-stage execution
• Ensure proper understanding of client needs, especially related to advertising and marketing performance
• Maintain high standards of communication and responsiveness
• Work closely with internal teams to ensure client expectations are met

Qualifications

• Years of Experience: 3+ years in Operations, Project Management, Team Coordination, or Agency Leadership roles (marketing agency experience is highly preferred)
• CRM Tools: Not a core requirement, but familiarity with any CRM or client/project tracking system is a plus
• Software: Make.com (automation workflows) Google Sheets (dashboards, reporting, data tracking) ClickUp (project management and execution tracking) Miro (workflow mapping and process design) Monday.com or similar project management tools
• Industry Knowledge: Digital marketing / marketing agency experience is required, Experience managing clients and understanding marketing/ad performance basics
• Specific Gender: No Preferences

Skills & Competencies

• Strong experience in project coordination and workflow management
• Excellent English communication skills (fluent, clear, and professional accent required)
• Strong understanding of marketing agency operations
• Tech-savvy with ability to quickly adopt new tools and systems
• Strong leadership and team coordination skills
• Highly organized, process-driven, and detail-oriented
• Ability to manage multiple projects and stakeholders simultaneously
• Strong problem-solving and decision-making ability
• KPI-focused mindset with strong analytical thinking
• Experience with automation tools is a strong plus (not mandatory but highly preferred)

Technical Requirements

• Own PC or laptop
• Stable high-speed internet connection
• Quiet and professional remote working setup
• Experience with or ability to quickly learn: ClickUp (mandatory or similar project management tools) Google Sheets (dashboards & tracking systems) Miro (workflow mapping & process design) Make.com (automation – highly preferred)
• Ability to manage multiple dashboards, workflows, and client operations simultaneously

Position Description

• Working Hours: 9 hours/day, From 11 AM till 8 PM Leb Time
• Working Days: 5 days per week, Monday to Friday
• Days off: Saturday & Sunday
• Work Location: Fully remote, work from anywhere
• PTO (Paid Time Off): You may request time off anytime with advanced notice
• Salary Range: $2,000 – 2,300