Company Overview
It is a full-service utility submetering and billing partner supporting property owners and managers across residential communities and commercial sites. From meter reading and data validation to resident invoicing, collections, and reimbursements, the company delivers accurate, timely utility billing that's easy to understand and simple to manage. Customer care, transparency, and regulatory awareness guide everything it does.
You'll find a collaborative, solutions-focused team that values clear communication, dependable follow-through, and continuous improvement. The company blends proven processes with practical technology to help clients recover utility costs fairly while improving the resident experience.
Mission
We're looking for an Operations Manager who will own the day-to-day flow of resident utility billing and service delivery. You'll work closely with the CEO, property owners, and residents to ensure every request is handled promptly, invoices are accurate and on time, and nothing slips through the cracks. Your knack for organization, your ease with computers and CRM tools, and your clear, friendly English communication will help you shine in this role.
On a typical day, you'll review meter data, oversee invoice runs, resolve resident questions, coordinate collections and reimbursements, and tighten the processes that keep the operation humming. If you enjoy a detail-driven environment, solving problems with empathy, and building reliable workflows that make life easier for everyone — you'll feel right at home.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.
- Learn and manage the end-to-end utility billing process from meter reads through invoice generation, payment posting, collections, and reimbursements.
- Oversee daily operations and task queues so all resident and owner requests are resolved promptly with zero items slipping through the cracks.
- Partner directly with the CEO to prioritize work, remove blockers, and continuously improve workflows.
- Serve as the operational point of contact for property owners/managers, providing updates and resolving issues.
- Produce, review, and approve resident utility invoices for accuracy and timeliness.
- Monitor meter reads/imports; investigate anomalies, missing data, or outliers before billing.
- Manage move-ins/move-outs, ensuring correct proration, final bills, and account updates.
- Deliver resident support: explain charges, answer questions, and de-escalate concerns with clarity and empathy.
- Coordinate collections activities per policy; track delinquencies and follow up professionally.
- Process reimbursements and adjustments; document decisions and maintain clear audit trails.
- Maintain and optimize CRM records, task pipelines, and reminders to support flawless follow-through.
- Track SLAs and create daily/weekly checklists, dashboards, or reports for leadership visibility.
- Reconcile payments against billing reports; collaborate with accounting to resolve discrepancies.
- Draft, refine, and enforce SOPs; train team members and cultivate a culture of accuracy and accountability.
- Ensure compliance with applicable utility billing rules and property-specific requirements.
- Identify and implement process improvements to enhance accuracy, speed, and customer experience.
Qualifications
- Years of Experience: 3+ years in operations, customer service, or property management (utility billing preferred)
- CRM Tool: Not required
- Softwares: CRM platforms; spreadsheets (Excel or Google Sheets); email and ticketing tools
- Industry Knowledge Required: Utility submetering and resident utility billing for multifamily/communities; collections and reimbursements processes
- Specific Gender: No preference
Skills & Competencies
- Excellent spoken and written English; empathetic, clear communication with residents and owners
- Strong attention to detail and follow-through; disciplined task and time management
- Process-minded with the ability to create and maintain checklists/SOPs
- Customer service orientation with proven conflict-resolution skills
- Proficiency with spreadsheets, CRM, and web-based business applications
- Analytical problem-solving; comfortable reconciling data and investigating anomalies
- Ownership mindset, teamwork, and adaptability in a fast-moving environment
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended); backup connectivity plan preferred
- Noise-cancelling headset and a quiet, professional workspace
- Ability to work within CRM and billing portals; comfort with spreadsheets and shared drives
Position Description
- Working Hours: 10 hours, from 5:00 PM till 3:00 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary Range: $1,500 - $2,000/month