Operations Manager – Marketing Operations & Delivery

Employment Type: Full-Time
Work Location: Fully Remote
Working Hours: 5:00 PM – 3:00 AM Beirut Time
Working Days: Monday–Friday
Days Off: Saturday & Sunday
Salary: $2,000–$2,500 USD/month, depending on experience and demonstrated technical and leadership capabilities

Company Overview

The company is a performance-focused marketing partner for service-based and local businesses. It designs and builds high-converting websites and funnels, runs targeted campaigns, and implements robust analytics and tracking so clients can scale with clarity and confidence. From offer strategy to execution, the team blends creative, technical, and data-driven capabilities to deliver measurable growth.

It operates as a remote, process-driven team that values ownership, quality, and speed. Clear SOPs, strong QA, and continuous improvement are core to how work gets done. You'll find a culture that celebrates accountability, collaboration, and doing the right thing for clients—every time.

Mission

We're hiring a senior Operations Manager to be the heartbeat of delivery across projects, campaigns, team execution, and client outcomes.

This is a management position overseeing an existing team, not a first-hire or entry-level operations role. You'll be responsible for keeping the pipeline moving, enforcing quality at every step, and making sure tracking, automations, campaigns, and reporting are reliable.

The ideal candidate is highly autonomous and capable of running day-to-day operations without requiring constant leadership direction. Leadership may frequently be unavailable during normal working hours due to client coaching sessions and on-site commitments, so this role must be able to make decisions, solve problems, manage the team, and drive execution independently.

From assigning work and clearing blockers to final QA and sign-off, you'll own the details that drive results.

Day to day, you'll coordinate handoffs between teammates, build and troubleshoot GoHighLevel campaigns, validate analytics and conversion tracking, manage client escalations, and turn coaching-call insights into strategy and execution plans. You'll then drive the team to build, launch, and complete those initiatives.

If you enjoy fast-paced work, crisp communication, accountability, and bringing order to complex moving parts—and you naturally bring solutions instead of waiting for instructions—you'll feel right at home.

Key Responsibilities

Project & Delivery Management

• Manage the full project pipeline for website builds, migrations, analytics setup, campaigns, and platform work.
• Assign tasks, set due dates, and track every project to on-time completion.
• Identify and clear blockers before they impact deadlines.
• Keep project statuses current so leadership never has to ask.
• Orchestrate clean handoffs between team members to prevent stalls.
• Assign and balance workload across the team based on capacity, priority, and deadlines.
• Surface risks and capacity issues before they become client problems.
• Make day-to-day operational decisions independently and escalate only issues that genuinely require leadership involvement.

Quality Assurance & Deliverable Sign-Off

• Perform final review and sign-off on every deliverable before client release.
• Check each deliverable against the applicable SOP and quality standards.
• Verify analytics and conversion tracking are firing correctly on staging and live.
• Audit Google Tag Manager (GTM) containers for duplicates, errors, and legacy code.
• Test forms, call tracking, and phone click tracking on live sites.
• Confirm design and copy match the approved plan and requirements.
• Spot-check live client sites for broken pages, links, or tracking issues.
• Review client reporting for accuracy before it goes out.
• Document recurring issues and implement fixes to prevent them from happening again.

GoHighLevel & Marketing Operations

• Build and launch email campaigns in GoHighLevel (GHL).
• Build and launch SMS campaigns in GHL.
• Build, troubleshoot, and maintain workflows, automations, and campaign logic.
• Manage pipelines, funnels, forms, calendars, and other GHL assets.
• Maintain audience segmentation and contact lists with clean data.
• Test every automation path end-to-end before a campaign goes live.
• Verify links, merge fields, tags, triggers, and segments prior to send.
• Monitor campaign performance including deliverability, opens, clicks, replies, and unsubscribes.
• Clean up unused workflows, stale tags, and duplicate contacts to maintain system hygiene.

Coaching Calls, Strategy & Execution

• Prepare marketing numbers, performance insights, and key issues ahead of coaching/training calls.
• Independently interpret coaching-call outcomes and translate them into strategy, priorities, and an execution plan.
• Turn coaching insights into clearly defined initiatives, assign the appropriate owners, and drive the work through build, QA, launch, and completion.
• Do not simply document action items and wait for direction—take ownership of determining what needs to happen next.
• Follow through to confirm action items and strategic initiatives are executed on time and to standard.
• Connect client KPIs to the marketing work and flag misalignment early.
• Partner on offers and funnels, support ads management needs, and ensure data tracking is complete and reliable.

Team Management & Leadership

• Lead and oversee the existing operations/delivery team.
• Hold team members accountable to deadlines, quality standards, and documented processes.
• Coach team members toward stronger performance and ownership rather than relying on micromanagement.
• Address performance gaps directly, constructively, and consistently.
• Enforce attendance and availability standards.
• Run team meetings and establish weekly priorities.
• Coach and train team members on tools, SOPs, and best practices.
• Identify capacity issues and redistribute workload when necessary.
• Maintain a culture of accountability, ownership, communication, and continuous improvement.

Client Management & Escalations

• Respond to and own client escalations through resolution.
• Identify potential client issues before they become escalations.
• Ensure client expectations, project requirements, and marketing KPIs remain aligned.
• Communicate clearly with internal team members and leadership regarding project status, risks, and client needs.

SOPs, Process & Continuous Improvement

• Keep SOPs current, accurate, and aligned with actual processes.
• Write new SOPs when process gaps emerge.
• Document fixes, decisions, and lessons learned so repeat issues are prevented.
• Continuously improve delivery processes, QA systems, and team workflows.
• Review tools and subscriptions for redundancy, unnecessary complexity, and unused spend.
• Stay current on relevant marketing platforms, tools, and best practices.
• Bring proposed solutions along with problems and drive fixes without being asked.

What Success Looks Like

The successful candidate will operate as an independent owner of day-to-day delivery and team execution.

You will be successful if you can:

• Keep projects, campaigns, and deliverables moving without constant leadership direction.
• Proactively identify risks, blockers, and performance issues and bring solutions—not just problems.
• Lead and coach the existing team while maintaining accountability for deadlines and quality.
• Take ownership of QA and final deliverable sign-off.
• Turn coaching-call insights into strategy, execution plans, and completed initiatives.
• Build, troubleshoot, and manage GoHighLevel campaigns and automations independently.
• Maintain strong standards around tracking, analytics, data quality, and marketing execution.
• Document processes, fixes, and improvements as you go.
• Stay current with relevant marketing tools, platforms, and best practices.
• Know when to make a decision independently and when an issue genuinely requires leadership escalation.

Qualifications

• Experience: 4+ years in operations, project management, marketing operations, or a related leadership role.
• Seniority: Senior-level experience required. This is not an entry-level or trainable-on-the-job management position.
• Demonstrated experience independently managing projects, teams, deadlines, and client-facing delivery.
• CRM: Expert-level GoHighLevel (GHL).
• Marketing & Technical Skills: GoHighLevel, Google Tag Manager (GTM), Google Analytics, Google Ads, Meta Ads, form/call tracking tools, website platforms/CMS.
• Industry Knowledge: Strong understanding of digital marketing for service-based businesses, conversion-focused websites and funnels, ads management, offers, marketing strategy, analytics, and data tracking.
• Gender: No preference.

Learning Agility

You do not need to have 100% mastery of every tool or process on day one.

Strong fundamentals, senior-level judgment, ownership, accountability, and the ability to learn quickly are highly valued. The company has strong internal training resources, including mastermind/community resources, copywriting and content training, and other internal programs.

A partial tool or skill gap is not automatically disqualifying if the candidate demonstrates strong learning ability and the right attitude.

However, the candidate must be capable of independently learning, applying, and troubleshooting new tools and processes without requiring constant hand-holding.

Skills & Competencies

• Exceptional communication, follow-through, and stakeholder management.
• Strong ownership mentality and accountability.
• Highly self-directed and comfortable operating independently.
• Proactive problem-solving with a bias toward action.
• Strong attention to detail with a rigorous QA mindset.
• Project management, prioritization, and risk mitigation.
• Expert-level GHL campaign building, automation, troubleshooting, segmentation, and pipeline management.
• Strong understanding of ads management, offers, funnels, and marketing strategy.
• Proficiency with analytics, GTM, conversion tracking, pixels, integrations, and data hygiene.
• Ability to troubleshoot tracking and integration issues rather than simply identify them.
• Leadership and coaching skills with the ability to develop people without micromanaging.
• Strong process documentation and SOP development skills.
• Ability to turn strategy into execution and drive a team toward completion.
• Comfort working cross-functionally in a fast-paced, remote environment.
• Ability to bring solutions—not just problems.
• Willingness and ability to stay current on tools, platforms, and best practices.

Technical Requirements

• Own PC or laptop.
• Reliable internet connection; wired connection recommended.
• RAM: 8GB is workable to start; 16GB is preferred.
• Noise-cancelling headset and a quiet, professional workspace.
• Access to mobile and desktop devices for testing email/SMS, forms, websites, and call tracking.
• Ability to work within GHL, GTM, analytics, and ad account admin environments.
• Ability to troubleshoot and work across multiple browser tabs, marketing platforms, dashboards, and project-management systems simultaneously.

Position Description

• Working Hours: 10 hours, from 5:00 PM until 3:00 AM Beirut Time.
• Working Days: 5 days per week, Monday–Friday.
• Days Off: Saturday and Sunday.
• Work Location: Fully remote; you can work from anywhere.
• PTO (Paid Time Off): Time-off requests must follow the company's internal PTO approval process and SOP.
• Holidays: US holidays apply; the role does not follow the standard Lebanese holiday calendar.
• Salary Range: $2,000–$2,500 USD/month, depending on experience and demonstrated technical and leadership capabilities.