Company Overview
The company is a residential energy provider focused on helping U.S. homeowners, primarily in Texas, reduce energy costs and improve home comfort through expert consultations and tailored solutions. Its call center teams connect with homeowners, educate them on energy-saving options, and set qualified appointments for in-home or virtual consultations.
The culture is performance-driven, supportive, and growth-minded. You'll find daily coaching, call reviews, and recognition for top performers. It invests in people, encourages healthy competition, and creates clear paths for advancement as the team scales.
Mission
We're building an offshore team of confident, coachable, and resilient callers who can thrive in a high-volume, fast-paced environment. As an Outbound Appointment Setter, you'll make outbound cold calls to U.S. homeowners, qualify them using a proven script, handle objections with confidence, and schedule quality appointments for our energy consultants.
You'll be part of a team that practices daily, gives and receives live feedback, and celebrates wins. If you're competitive, love improving your craft, and want real growth opportunities into trainer, team lead, or manager roles as we scale—this is for you. If you enjoy fast-paced calling, healthy competition, and continuous coaching—you'll feel right at home.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.
- Make high-volume outbound cold calls to U.S. homeowners throughout the day.
- Follow the approved script and sales process to clearly explain the reason for the call.
- Build rapport quickly and engage homeowners with a confident, friendly tone.
- Ask qualifying questions to determine fit for an energy consultation.
- Handle common objections and maintain a positive, resilient attitude through rejection.
- Schedule and confirm qualified appointments for energy consultants.
- Accurately enter homeowner and appointment details into Salesforce.
- Apply correct call dispositions and document outcomes after every call.
- Manage calendar holds and avoid double-booking per team guidelines.
- Participate in daily meetings, role-plays, call reviews, and coaching.
- Apply feedback quickly and continuously improve call quality and performance.
- Track and meet daily/weekly KPIs for dials, talk time, conversion rate, and quality.
- Maintain strong attendance, punctuality, and professional phone etiquette.
- Collaborate with teammates and leadership to share best practices and wins.
Qualifications
- Years of Experience: 1-3 years in outbound calling/appointment setting (U.S. market preferred)
- CRM Tool: Salesforce
- Softwares: Salesforce; VoIP/power dialer; Google Workspace
- Industry Knowledge Required: Residential energy or home services (e.g., solar, home improvement) and U.S. outbound calling practices
- Specific Gender: No preference
Skills & Competencies
- Excellent English communication and active listening
- Confident phone presence and persuasive objection handling
- Coachable; applies feedback fast and improves continuously
- Competitive, resilient, and consistent under high-volume calling
- Quick rapport-building and effective qualifying questions
- Detail-oriented CRM documentation and data accuracy
- Strong time management and KPI-driven mindset
- Team player with a positive, high-energy attitude
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended)
- Noise-cancelling headset and a quiet, professional workspace
- Ability to work during U.S. Central Time calling hours
- Access to VoIP/calling tools and basic productivity apps (or willingness to use provided tools)
Position Description
- Working Hours: 8 hours, from 7:00 PM till 3:00 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary: 1,000$/month + Commissions