Receptionist

• Working Hours: 3:00 PM to 11:00 PM Beirut Time.
• Working Days: 5 days a week, Monday to Friday.
• Days Off: Saturday and Sunday.
• Work Location: Fully remote; you can work from anywhere with a reliable internet connection.
• Salary Range: $800/month total

Company Overview

The company is a client-centered family law practice dedicated to helping individuals and families navigate life's most sensitive transitions, including divorce, custody, support, and related matters. It blends compassionate counsel with strategic advocacy, meeting people where they are and guiding them toward clarity and confidence.

The culture is warm, professional, and process-driven. The team values empathy, clear communication, and high standards. Modern systems, consistent training, and a collaborative mindset support exceptional client experiences and a collaborative work environment.

Mission

Serve as the warm, professional, and approachable first point of contact for callers reaching the firm. In this role, you will answer the main phone line, identify the purpose of each call, and direct callers to the appropriate team member. You will assist existing clients with attorney scheduling, connect prospective clients with the team, and take clear messages when someone is unavailable. Your goal is to ensure every caller feels welcomed, heard, and directed to the right person efficiently.

Key Responsibilities

Your daily tasks will be straightforward, giving you the opportunity to learn the firm's processes and provide excellent support to clients and the team.

• Main Phone Line Management: Answer incoming calls promptly, greet callers warmly, and maintain a friendly, professional, and empathetic tone throughout every interaction.
• Existing Client Assistance: Identify calls from existing clients and check whether their attorney is available. If the attorney is unavailable, schedule a suitable time on the attorney's calendar.
• New Client & Lead Routing: Identify calls from prospective clients and new leads and transfer them to the specialists. If no specialist is available, schedule an call according to the firm's procedures.
• Call Routing & Message Taking: Direct calls to the appropriate person at the firm. If the intended recipient is unavailable, take an accurate message, including the caller's name, contact details, and reason for calling, so the team can follow up.
• Calendar Management: Schedule appointments and calls accurately, check calendar availability, and ensure callers receive clear information about the next steps.
• Call Documentation & Follow-Up: Record messages and relevant call details accurately in the firm's designated system, ensuring the appropriate team member has the information needed to respond.
• Professionalism & Confidentiality: Handle calls with patience, discretion, and empathy, particularly when speaking with clients dealing with sensitive family matters. Follow firm procedures and maintain the confidentiality of client information.

Qualifications

• Years of Experience: 1–3 years in receptionist, customer service, front-desk, or telephone support roles.
• CRM Tool: Not required; experience with scheduling or call-management systems is an advantage.
• Software: Familiarity with phone systems, calendar tools, and basic data-entry systems is helpful. Training on the firm's phone system will be provided.
• Industry Knowledge Required: No prior legal experience required. Willingness to learn basic call-routing procedures, scheduling processes, and confidentiality requirements.
• Specific Gender: No preference.

Skills & Competencies

• Warm, Empathetic Communication: A friendly, personable, and approachable telephone manner that makes callers feel comfortable and welcomed.
• Active Listening: Ability to understand why someone is calling, identify the appropriate next step, and direct the caller efficiently.
• Professional Phone Etiquette: Clear verbal communication, patience, courtesy, and the ability to represent the firm positively during every call.
• Organization & Attention to Detail: Accurate message-taking, appointment scheduling, and handling of caller information.
• Calmness Under Pressure: Ability to remain composed and helpful when handling multiple calls or speaking with upset or distressed clients.
• Reliability & Accountability: Punctuality, consistent availability during working hours, and dependable follow-through on assigned tasks.
• Adaptability & Coachability: Willingness to learn the firm's phone system and procedures, accept feedback, and follow established workflows.

Technical Requirements

• Own PC or laptop.
• Reliable, stable internet connection.
• Headset with a good-quality microphone and a quiet, professional workspace.
• Ability to make and receive clear calls using an internet-based phone system.
• Basic computer skills and willingness to learn the firm's scheduling and call-management tools.

Position Description

• Working Hours: 3:00 PM to 11:00 PM Beirut Time.
• Working Days: 5 days a week, Monday to Friday.
• Days Off: Saturday and Sunday.
• Work Location: Fully remote; you can work from anywhere with a reliable internet connection.
• PTO (Paid Time Off): Time off may be requested in advance, subject to the firm's approval and applicable policies.
• Salary Range: $800/month total