Remote Inbound Sales Representative

Company Overview 

A premier North American automotive protection and enhancement provider delivering high-end services for vehicle care, security, and preservation. Renowned for customer excellence and backed by strong satisfaction guarantees, the business serves everyday drivers to luxury supercar owners through a structured, high-ticket consultative process.

Mission

We are looking for a motivated Remote Inbound Sales Representative to convert inbound leads into booked appointments and closed high-ticket protection packages. In this role, your primary mission is to run consultations with vehicle owners over phone, text, and email, guiding them through tailored automotive protection options using a proven sales framework—with zero cold calling.

Key Responsibilities

• Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

• Consult with roughly 300 warm inbound leads per month via phone, text, and email to recommend customized vehicle protection packages.
• Follow up on inbound web leads, overflow calls, and inquiries to close sales remotely by securing deposits or booking in-shop appointments.
• Execute structured discovery to understand vehicle usage, identify customer needs, handle price objections, and recommend relevant upgrades.
• Log every client interaction, call recap, and discovery detail in GoHighLevel CRM with complete and disciplined documentation.
• Progress through structured sales phases, starting with foundational vehicle protection before expanding into premium anti-theft systems and high-ticket packages.
• Handle front-end intake for non-trained service calls and document detailed recaps to ensure smooth internal handoffs.
• Track individual sales metrics, pipeline status, and monthly targets (minimum target of 10 closed core sales/month post-training).

Qualifications

• Years of Experience: Prior sales experience required; high-ticket, consultative, or service industry sales background highly preferred.
• Communication: Native or near-native spoken and written English fluency to communicate clearly with North American vehicle owners.
• CRM & Tools: Practical experience using GoHighLevel (or equivalent CRMs) for pipeline management and detailed activity logging.
• Sales Capabilities: Demonstrated strength in consultative discovery, active listening, structured objection handling, and remote deposit collection.

Skills & Competencies

• Strong Consultative Discovery — guides buyers smoothly from initial price checks to confident, value-driven purchasing decisions.
• Calm Objection Handling — navigates price resistance and hesitation comfortably without resorting to aggressive discounting.
• High CRM Discipline — maintains immaculate call recaps, discovery notes, and follow-up schedules in the CRM.
• Self-Motivated Remote Execution — manages daily follow-ups and pipeline activity proactively without direct oversight.
• Technical Aptitude — quickly learns automotive protection product specs to explain complex packages in plain language.

Training

You will be trained progressively on the company's services and sales process:

• Phase 1 – Rustproofing: Learn the CRM, sales process, discovery framework, and foundational service.
• Phase 2 – Anti-Theft Systems: Progress into higher-value services including TAG, Viper, IGLA, and Compustar.
• Phase 3 – Remaining Services: Progress into PPF, ceramic coatings, window tinting, windshield protection film, remote starters, and dash cameras.
• Advancement to Phase 2 occurs after 30 days or 15 closed rustproofing sales, whichever comes first.
• Full product training is provided as you progress through each phase.

Technical Requirements

• Own PC or laptop with reliable processing speed
• High-speed, stable internet connection (wired connection recommended)
• Quiet, noise-free remote workspace suitable for daily customer phone calls
• Dedicated USB headset with noise-canceling microphone

Position Description

• Working Hours: 8 hours/day, 5:00 PM – 1:00 AM Beirut Time (10:00 AM – 6:00 PM EST)
• Working Days: 5 days a week (Monday through Friday)
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, work from home
• Compensation Structure: Base Salary + Uncapped Commission ($10 USD consultation fees + $5 to $65 USD per closed deal bonus)

Commission Structure

• Sales Model: 100% inbound/warm leads — no cold calling
• Uncapped commission on top of base salary.
• Consultation Fee: $10 USD for every qualified in-shop consultation you book that the client attends, whether or not they purchase.
  • A qualified consultation must be a scheduled in-shop appointment that the client attends, with complete CRM information, detailed discovery notes, objections, pricing discussed, next steps, and relevant upsell recommendations.
  • Phone calls, quick quote requests, and unscheduled callbacks do not qualify.
  • One consultation fee per client per service.
• Remote Closing Bonus: Based on the invoice value at the time the deposit is collected:
  • Under $500 CAD $15 USD
  • $500–$999 CAD $25 USD
  • $1,000–$1,999 CAD $40 USD
  • $2,000+ CAD $65 USD
• In-Shop Closing Bonus: Based on the invoice value:
  • Under $500 CAD $5 USD
  • $500–$999 CAD $10 USD
  • $1,000–$1,999 CAD $15 USD
  • $2,000+ CAD $25 USD
• Remote Close: You must personally collect the customer deposit without an in-house representative becoming involved.
• Invoice Requirement: Remote-close invoices must be submitted the same day the deposit is collected. Late invoices do not qualify for commission.
• Upsells: Services added by the in-house team after the initial deposit do not count toward your commission.
• Refunds: If a sale is refunded due to the salesperson's actions or failure to follow the required process, the applicable commission, including the consultation fee, may be deducted. Refunds unrelated to the salesperson's actions do not affect earned commission.
• Commission Payment: Paid one month behind alongside base salary. Commission is paid only to representatives actively employed on the payment date.
• Commission Tracking: Representatives are responsible for tracking their own consultations, attendance, and resulting closes.
• Performance Target: 10 closed sales per month after training, which is the minimum/break-even target. Rustproofing alone will not meet this target; performance is measured properly once representatives progress into anti-theft sales.