UGC Community Manager
- Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- Salary Range: 1,500 - 2,000$ per month
Company Overview
It is a creative performance partner for DTC ecommerce brands, building direct-response ad creative that converts—especially on Meta. The team blends creative strategy, UGC, static ads, and rigorous testing to help brands scale with clarity and speed. Work happens in collaborative delivery pods that bring together strategists, production, and client services to move fast and keep quality high.
The company operates fully remote and values clear communication, ownership, and reliable follow-through. If you enjoy an environment where testing and iteration guide the work and creators are central to growth, you’ll appreciate the focus on results, simplicity, and getting great content shipped.
Mission
We’re looking for a UGC Community Manager who can keep a large creator community organized, active, and consistently submitting videos for brand campaigns. You’ll connect the dots between creators, client services, and strategists—making sure creators are onboarded smoothly, matched to the right brands, set up in Trybe, and supported with samples, briefs, and timelines.
Day to day, you’ll manage placements, track submissions, follow up on delays, answer community questions, and keep everyone aligned on deliverables. This is an operations and community role—your superpower is organization, follow-through, and removing blockers so creators can produce more content. If you love structured workflows, clear communication, and helping people execute with confidence—you’ll feel right at home.
Key Responsibilities
Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.
- Onboard new creators into the community and guide them through setup in Trybe.
- Place creators on suitable brands based on fit, available opportunities, and direction from fulfillment.
- Coordinate sample requests and track product shipment status; follow up on delays that block filming.
- Ensure creators can find briefs, understand submission steps, and see current brand opportunities.
- Answer day-to-day community questions about samples, setup, assignments, deadlines, and new brands.
- Route strategic or creative-coaching questions to the appropriate strategist or coach.
- Track creator activity, assignments, expected submissions, received videos, and blockers in an organized system.
- Follow up with inactive creators and overdue submissions to drive consistent output.
- Keep CSMs and strategists informed about creator availability, output, and any delivery issues.
- Communicate brand requirements and updates back to creators quickly and clearly.
- Keep the community organized and engaged so creators continue producing and submitting content.
- Maintain clear records and dashboards for placements, shipments, ETAs, submissions, and approvals.
- Proactively identify bottlenecks (e.g., delayed samples) and escalate or resolve them.
- Coordinate closely with the fulfillment team to forecast creator availability and weekly output.
Qualifications
- Years of Experience: 2+ years in creator operations, UGC community management, or agency client success within ecommerce
- CRM Tool: Skool (community management), Trybe (creator workflow)
- Softwares: Trybe, Skool, Google Sheets (or similar tracking tools)
- Industry Knowledge Required: DTC ecommerce, UGC for paid social (especially Meta), creator content workflows.
- Experience managing multiple conversations, relationships, or operational workflows simultaneously.
- Understanding of how DTC ecommerce brands use UGC content in paid social advertising, particularly Meta.
- Experience working with creators, online communities, customer success operations, or ecommerce-related teams is highly valued.
- Specific Gender: No preference
Skills & Competencies
- Exceptional organization, follow-through, and task management across many concurrent conversations
- Clear written and spoken English; concise, friendly, and actionable communication
- Proactive problem-solving and escalation to remove operational blockers
- Strong stakeholder coordination with creators, CSMs, and strategists
- Comfort with community moderation, process documentation, and deadline management
- Data hygiene and tracking discipline to maintain accurate dashboards and reports
- Ability to learn and manage creator workflow tools (e.g., Trybe) quickly.
- Strong follow-up and accountability skills, with the ability to professionally chase outstanding tasks, inactive creators, and overdue submissions.
- Excellent stakeholder communication skills, with the ability to coordinate efficiently between creators, CSMs, strategists, and fulfillment teams.
Technical Requirements
- Own PC or laptop
- Reliable internet connection (wired connection recommended)
- Noise-cancelling headset and a quiet, professional workspace
- Ability to use Trybe and Skool for community and workflow management
- Comfortable working in remote, fast-paced, cross-functional environments
Position Description
- Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time
- Working Days: 5 days a week
- Days Off: Saturday and Sunday
- Work Location: Fully-remote, you can work from anywhere
- PTO (Paid Time Off): You may request time off anytime with advanced notice
- Salary Range: 1,500 - 2,000$ per month